Nov 222018

Any warranty support needed would be completed by the third party that sold the product. HP encountered an error while trying to scan your product. Press in the buttons on the sides of the duplexer, and then pull the duplexer toward you. This could take up to 3 minutes, depending on your computer and connection speed. When prompted, connect the USB cable from your printer to your computer.

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Javascript is disabled in this browser. Change connection type If you want to change your existing connection to a wireless network, follow these instructions.

The list of recommended drivers for your product has not changed since the last time you visited this page. Only service the product if you have already tried all of the previous solutions and the product will not print a self-test page on plain white paper. Please try again shortly. Press in the buttons on the sides of the duplexer, and then pull the duplexer toward you.

Continue with the next step. If the rollers are damaged, replace the duplexer.

HP Officejet J6400 All-in-One Printer series User Guides

To install the black, photo, or gray photo cartridge, slide it into the slot on the right. The Print window opens.


Follow the on-screen instructions to complete the software installation and wireless network setup for the printer. You must exit the Properties dialog box to apply your changes. Download list – Download multiple files at once View, edit and download your entire list of software and drivers here.

Contact HP Customer Support | HP® Customer Support

The network name is the SSID. Please wait while we process your request. If you have more than one computer on the network, install the printer software on each computer that you plan to share with the printer. Not sure which drivers to choose? The Virtual Agent is currently unavailable. As an alternative method to downloading the software, you can use the installation CD.

Close the cartridge access door.

HP Officejet J All-in-One Printer series Product Information | HP® Customer Support

The black and color blocks should be complete and not faded. Load plain white paper into the tray. Prepare for installation To gather your network name SSID and password WEP key or WPA passphraseyou can ask the person who originally set up your network, see officejeh documentation that came with the router, or contact the manufacturer. Press the right arrow to select Print Reportand j64000 press OK. Other issues, such as connectivity, print driver settings, special paper, photo paper facing shiny side up, or slick or damaged paper might cause the problem.


If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. Prepare for installation You must have the following items before you install the printer on the wireless network. Click Reconfigure Network Settingsand then follow the on-screen instructions to set up the printer on your wireless network.

HP Officejet J6400 All-in-One Printer series Product Information

Insert the new cartridge into the appropriate slot. Doing so can result in clogs, ink failure, and bad electrical connections. Review the following sections to learn about the common causes and how to prevent the issue. Select from the products you own.

Choose ‘Refresh’ to update the list. Find Solutions, ask questions, and share advice with other HP product owners. HP is compiling your results.